1. General Policy
StorageMB aims to provide reliable cloud storage services. If you are not satisfied with your purchase, we offer refunds in accordance with the terms below. This Refund Policy applies to subscription fees paid for StorageMB services.
2. Eligibility
Refund requests may be considered when submitted within 30 days of the initial charge for a new subscription or upgrade. Refunds are evaluated on a case-by-case basis. We may require a reason and supporting information. Refunds are not available for partial periods (e.g., unused months of an annual plan) except where required by law or at our discretion.
3. How to Request a Refund
Submit your refund request via our support channel ([email protected] or the Support page on our website). Include your account email and the transaction or invoice reference. We will respond within a reasonable time, typically within 5–10 business days.
4. Processing
If a refund is approved, we will process it to the original payment method. Processing times depend on your financial institution and may take 5–10 business days or more to appear on your statement. We do not charge a fee for approved refunds.
5. Exclusions
We generally do not offer refunds for: (a) subscription renewals after the first 30 days of the renewal period; (b) downgrades or plan changes where the change has already taken effect; (c) accounts that have been suspended or terminated for violation of our Terms of Service or Acceptable Use Policy. Nothing in this policy limits your rights under applicable consumer law.
6. Cancellation
Cancelling your subscription stops future charges but does not automatically entitle you to a refund for the current billing period. If you cancel, you may continue to use the service until the end of the paid period.
7. Contact
For billing and refund questions, contact [email protected]. StorageMB, Seattle, WA.